Mon to Fri9am - 5pm

14 day Returns & Exchanges Policy

Changed your mind?

The arrival of a new purchase should be a wonderful moment, and that’s exactly what we aim to achieve with all Grand Cucina orders. Occasionally, however, we all change our minds. If your product is unused and undamaged but you no longer wish to keep it, you have 14 days to return it for a refund or credit of the original purchase price. As they say in Italy — senza problemi.


Please note the following if you wish to return or exchange an item:

  • Each product must be returned unused, in original condition and inside its original packaging. 
  • Please do not return any goods prior to emailing us with specifics regarding the problem. Do not send returns to our office address. This is the incorrect address & additional shipping charges will apply to your order if goods are returned here without authorisation. 
  • Once we have received your email, we will provide you with a Return Merchandise Authorisation (RMA) and will email you a return postage slip to afix to the return boxes. You can then simply drop off the return boxes to your closest post office.
  • Once the returned goods have been checked by our warehouse team, we will refund the amount you paid for the item(s) less all postage costs. We will advise the refund amount at the time of your exchange/return request. For purchases that were originally shipped free by us, your refund will be less the shipping charges in both directions. 

Have you received damaged or faulty goods?

Please see our Breakage Guarantee.