Mon to Fri9am - 5pm

Breakage Guarantee

Something broken? Tell us & we'll fix it.

We take a lot of care when packing your orders. The reality is that sometimes accidents happen. If you are unfortunate enough to receive a delivery that contains faulty, damaged, incorrect or missing products, please email us a photo of the problematic goods, along with your order number, within 48 hours of your purchase being signed for. We offer our customers a Breakage Guarantee on all purchases, except orders whereby the optional No Signature Required delivery option has been selected.

You must notify our customer service department within 48 hours of your purchase being signed for, then we'll give you a case number and organise replacement of the item(s). Please note that re-shipping is complimentary for the replacement of the broken item. 


Manufacturer Warranties

In addition, you'll be pleased to know that all of our stock is covered by manufacturer warranties. This doesn't mean you can start using your wine glass set for juggling practice, but under normal usage your goods are covered by the manufacturer from manufacturing defects. If you believe your product is faulty please email us with photos of the product and we will contact the manufacturer on your behalf. Please note that warranties are given by the manufacturer, not Grand Cucina. Any warranty fault assessment will be made by the manufacturer, and if deemed faulty, will be replaced by the manufactuer.


Want to exchange or return an item?

Too easy, view our 14-Day Returns & Exchanges policy here