1300 CUCINA

Mon to Fri9am - 5pm

Privacy Policy

 

We’re all human at Grand Cucina. No cyborgs are on the payroll, only inspired foodies.

We understand and respect how important your privacy is. As you interact with us, we collect both personal information (by which can be identified) and non-personal information. Our aim in collecting information from you is to provide an efficient, meaningful and customised experience. This Privacy Policy sets out how Grand Cucina uses and protects information that you give when you use the Site. By visiting Grand Cucina directly or through another site, you accept the practices described in this Policy. We may change this policy from time to time by updating this page. Please be sure to check this page regularly to ensure that you are happy with any changes. 

This page was last updated: October 3, 2012.

 

To swiftly navigate this Policy you may wish to use the quick links to the left

 

The Information We Collect

The information we gather from customers helps us personalise and continually improve the shopping experience at Grand Cucina.

Here are the types of information we gather:

Information You Give Us: We store any information you enter while using the Grand Cucina Site (when you search, buy, participate in a contest or questionnaire, or communicate with customer service). You might supply us with such information as your name, address, and phone numbers, credit card information, people to whom purchases have been shipped, including addresses and phone number, and content of emails to us. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our store, and communicating with you. You can choose not to provide certain information, however, this might disable certain features designed to better your experience while visiting the Grand Cucina Site.

Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use ‘Cookies,’ and we obtain certain types of information when your web browser accesses Grand Cucina. You’ll find more on our usage of ‘Cookies’ below.

Email Communications: A messy inbox is as painful as a messy kitchen. To help us make emails more useful and interesting, we might receive a confirmation when you open email from Grand Cucina if your computer supports such capabilities. If you do not want to receive email or other mail from us, please adjust your Email Preferences located in the dashboard when you are signed into My Account or unsubscribe by clicking the unsubscribe link at the bottom of any Grand Cucina email.

Information From Other Sources: We might receive credit history information from credit bureaus, which we use to help prevent and detect fraud.

 

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Why We Collect Information

  • To help make the Site easier for you to use by not having to enter information more than once.
  • To help you quickly find information, products, and services.
  • To help us create content that is most relevant to you.
  • Alert you to new information, products, and services that we offer.
  • For protection against fraud and theft.
  • To improve our level of service.

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How We Use Cookies

Cookies are small files (or technically speaking, 'Alphanumeric Identifiers') that, assuming you have selected to allow cokies, are transferred to your computer's hard drive through your web browser to enable our systems to recognise your browser and to provide features such as storage of items in your Shopping Basket between visits. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, because cookies allow you to take advantage of some of Grand Cucina's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to complete a purchase in our store.

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Who We Share This Information With

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below.

Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Promotional Offers: Sometimes we send offers to selected groups of Grand Cucina customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please adjust your Email Preferences [Hyperlink: Sign In/My Account] or unsubscribe by clicking the unsubscribe link at the bottom of any Grand Cucina email.

Protection of Grand Cucina and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Grand Cucina, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

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Security

We work to protect the security of your information during order transmission by using Secure Sockets Layer (SSL) software, which encrypts order information you transmit. We never store your credit card numbers when processing an order. 

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer.

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Third Parties and Links to Other Websites

Our site might include third-party content and links to other websites. We do not provide any personally identifiable customer information to these parties or websites. During some visits we may use third-party software tools (eg, Google Analytics) to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

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Information You Can Access

Grand Cucina gives you access to a broad range of information about your account and your interactions for the limited purpose of viewing and, in certain cases, updating that information. Examples of information you can access easily include up-to-date information regarding recent orders, personally identifiable information (including name, address, email, password, email preferences) and store credit or gift certificate balances.

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Your Choices

You can always choose not to provide information, even though it might be needed to make a purchase.

You can add or update certain information on pages such as those referenced in the Information You Can Access section above. If you do not want to receive email or other mail from us, please adjust your Email Preferences or unsubscribe by clicking the unsubscribe link at the bottom of any Grand Cucina email. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. However, because cookies allow you to take advantage of some of Grand Cucina's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to complete a purchase in our store.

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Are children allowed to buy from Grand Cucina?

Grand Cucina does not sell products for purchase by children. If you are under 18, you may purchase from Grand Cucina only with the involvement of a parent or guardian.

 

Conditions of Use, Notices, and Revisions

If you choose to visit Grand Cucina, your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including limitations on damages, disputes, and choice of law. If you have any concern about privacy at Grand Cucina, please

Our business changes constantly, and our Privacy Notice and the Terms of Use will change also. We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

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Related Information

Terms of Use

If for any reason you are concerned that your privacy has been breached or you are not happy with how your personal information may be used, as outlined in this Policy, please don’t hesitate toand we will do our very best to resolve your concerns.

 

 

Glossary

Internet protocol (IP) address: Used to connect your computer to the Internet. Uniform Resource Locator (URL). 

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