1300 CUCINA

Mon to Fri9am - 5pm

Terms of Use & Service

 

Ciao! Welcome to Grand Cucina

Grand Cucina's ("Grand Cucina" "we" "us") website (our "Site") and related services are made available to you in accordance with the following Terms of Use & Service, and any other requirements posted on our Site (collectively, the "Terms"). We’ve structured these Terms to provide you with openness as to how we do business at Grand Cucina and the conditions regarding usage of this Site. This is part of our mission to make your experience safe, secure, fast and easy.

Accessing, browsing or otherwise using the Grand Cucina site indicates your agreement to all the terms and conditions outlined here, so please read carefully before proceeding.

Grand Cucina is a trading name of Grand Cucina Pty Ltd, a company registered in Australia. Our address is Suite 3, 2A Mona Road, Darling Point, NSW 2027. Our ABN is 83 151 349 432.

We may modify these Terms from time to time by updating this posting, and your use afterwards signifies your acceptance of the changed Terms. As such, please check these Terms periodically for changes. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

These Terms were last updated on: August 7, 2013

 

To make navigating these Terms easier you may wish to use the quick links to the left

Quick Links

 

Privacy & Cookie Policy

Please review our Privacy and Cookie Policy which also governs your visit to Grand Cucina. Here you will find our practices around your Privacy and gain an understanding as to our use of the kind of Cookies you will find online. Not nearly as tasty as the other cookies but still treated with our utmost respect.

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Complaints & Feedback

Grand Cucina is committed to providing the very best in Customer Care. Being that we are a relatively young business still finding our rhythm and groove we welcome your feedback. If for any reason your experience using the Grand Cucina site and services has failed to satisfy, please take the time to let us know so that we can improve. Phone us on 1300 CUCINA or . While we make every attempt to respond within 1-2 days, being a small team it may take us a longer.

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Registration

To use some of the services and features made available to you on this Site you may be required to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please . We may also change registration requirements from time to time. The account password you provide should be unique and kept secure, and you must notify Grand Cucina immediately of any breach of security or unauthorised use of your account. Should you wish to learn more about how we use your information, please refer to our Privacy Policy.

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Orders

To make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, email address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided. By placing an order you authorise us to perform all necessary credit/debit card checks to authenticate your identity and authorise purchase transactions. (Just like our kitchens, we like to keep our Site clean, safe and free from fraudsters.)

Please note that all orders are subject to acceptance and availability. Grand Cucina offers products for sale that are in stock and available for dispatch from our distribution centre in Sydney, Australia. Occasionally, however, we may be waiting for shipments from our suppliers. Please be aware that we may be unable to deliver selected merchandise due to production problems, quality issues identified when we receive an order into stock or supplier cancellations. In these circumstances we will notify you by email within 2 business days. Refund payments will be processed by us to your credit/debit card within 2 business days of being advised that merchandise has become unavailable.

Unless you cancel your order, acceptance of your order and completion of the contract between you and Grand Cucina will be completed when we email you to confirm the goods have been dispatched.

We may need to include cancellation of order terms.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion.

Grand Cucina will store a record of your transactions for a minimum of one year. Please refer to our Privacy Policy for further information about how we use your data.

For phone assistance with your order, drop us a line at 1300 CUCINA.

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Pricing

Prices shown on the Site are in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST) at the applicable rate as of August, 2013. Product prices are regularly updated when price changes are received from our suppliers, as such

all prices and products advertised are subject to change and fluctuate.

 All prices and offers remain valid as advertised. The AUD price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error.

If you are a customer whose credit/debit card is not denominated in AUD, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

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Price Match

We agree to price match the items we have in stock that are currently available at other retailers and websites within Australia only.

Please note that we only price match on items that are available for delivery and purchase immediately and proof of the price to be matched must be provided. Cost of shipping will also be factored into all Price Match comparisons.

Although we try to ensure you receive the best price, Grand Cucina reserve all rights when it comes to deciding to match the price of a product.

 

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Sale Pricing

If an item is purchased at a discounted or promotional price, no price adjustment will be offered should the item be further marked-down. If you have purchased any item/s at full price within 24 hours of sale price adjustments, you may contact Grand Cucina to request a credit note for the difference. Credit notes will be issued to your Grand Cucina Account in the form of store credit only.

Grand Cucina reserve the right to make changes to pricing and specifications without prior notice. Our sale products are only available while stocks last.

 

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Payment & Security

Payment can be made by credit card using any of the following cards: Visa, Visa Debit, MasterCard, American Express, Maestro Debit, and any other methods that may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon dispatch of your order by Grand Cucina. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Grand Cucina, we will not be liable for any delay or non-delivery.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using eway, a secure online payment gateway that encrypts your card details in a secure server environment. These details will be fully encrypted and only used to process card transactions which you have initiated.

To help ensure that your shopping experience is safe, simple, and secure, Grand Cucina uses 128-bit Secure Socket Layer (SSL) technology, which is the current industry standard. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

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Gift Vouchers

Grand Cucina Virtual Gift Vouchers are sold subject to the following terms and conditions:

  • Gift Vouchers are valid for 12 months from date of purchase.
  • Gift Vouchers can be redeemed against all products on the www.Grandcucina.com site.
  • Gift Vouchers are non transferable and may not be returned or redeemed for cash.
  • If your order total is less than the value of the Gift Voucher, the remaining balance will be credited to your account and will be redeemed against subsequent orders. You may check your Gift Voucher balance online via your account page.
  • If your order exceeds the value of the Gift Voucher and you have existing store credit on your account, this will automatically be redeemed to cover the remaining balance. All remaining balances exceeding the value of your gift credit or store credit must be paid by credit or debit card.
  • If you return products you have purchased using a Gift Voucher, the remaining balance will be credited to your account as store credit and will be redeemed against subsequent orders. You may check your store credit balance online via your account page.
  • Virtual Gift Vouchers will be e-mailed to the recipient once the full order has been processed and payment has been taken. A copy will also be sent to the sender as confirmation of dispatch.
  • Grand Cucina is not liable for delivery of a Virtual Gift Voucher to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.
  • Grand Cucina is not responsible if a Gift Voucher is lost, stolen, destroyed or used without permission.
  • Grand Cucina reserves the right to cancel a Gift Voucher if we deem such action necessary.
  • Sales tax and shipping is calculated and applicable to the purchase value for any products purchased with a Grand Cucina Gift Voucher.

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Promotions

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

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Delivery Policy

Currently Grand Cucina ships goods Australia-wide only. For the meantime, international customers can contact us on +61 2 8003 4405 to enquire about a special order.

Grand Cucina offers our customers a Flat Rate Shipping Fee of AUD$9.85 (inclusive of GST) for each order. Some orders (for example those above AUD $99 in total value) may be applicable for a free shipping promotion. Please note that we aim to dispatch all orders within two business days and shipping times are estimated at between one to seven business days depending on your location within Australia. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. During busy sale periods dispatch may take up to four business days from the date your order was placed. Grand Cucina is not responsible for any delays caused by destination customs clearance processes.

Grand Cucina does not insure items purchased for the time it is in transit until it is delivered to your specified delivery address.

If we require a signature for any goods delivered, responsibility for your purchased goods passes to you upon signing for the goods. If you have specified a recipient who is not you for delivery purposes, for example as a gift, then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Grand Cucina, and transfer of responsibility in the same way.

Opting to Have Goods Delivered Without Signature

We recommend that you sign for all deliveries of purchased goods for added security. However, we do offer a No Signature Required Delivery Service whereby you can nominate to have your purchase delivered and left at your specified address without the requirement of a signature.

If you decide to use this service (by selecting the tickbox option when placing your order), responsibility for your purchased goods passes to you upon dispatch from our distribution centre. Grand Cuciana will not be liable for any missing or damaged goods thereafter.

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Breakage Guarantee Policy

We take a lot of care when packing your orders. The reality is that sometimes accidents happen. If you are unfortunate enough to receive a delivery that contains faulty, damaged, incorrect or missing products, please email us or phone 1300 CUCINA within 48 hours of your purchase being signed for. We offer our customers a Breakage Guarantee on all purchases, except orders whereby the optional No Signature Required delivery option has been selected.

You must notify our customer service department within 48 hours of your purchase being signed for, then we'll give you a case number and organise replacement of the item(s). Please note that re-shipping is complimentary for the replacement of the broken item. 

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Manufacturer Warranty

In addition to our Breakage Guarantee, you'll be pleased to know that all of our stock is covered by Manufacturer Warranties. This doesn't mean you can start using your wine glass set for juggling practice, but under normal usage your goods are covered from manufacturing defects. If you believe your product is faulty please email us with photos of the product and we will contact the manufacturer on your behalf. Please note that warranties are given by the manufacturer, not Grand Cucina. Any warranty fault assessment will be made by the manufacturer, and if deemed faulty, will be replaced by the manufactuer.

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100-Day Returns & Exchanges Policy

The arrival of a new purchase should be a wonderful moment, and that’s exactly what we aim to achieve with all Grand Cucina orders. However, occasionally we all change our minds. If your product is unused and undamaged but you no longer wish to keep it, you have 100 days to return it for a refund or credit of the original purchase price. As they say in Italy — senza problemi.

Please note the following if you wish to return or exchange an item:

  • Each product must be returned unused, in original condition and inside its original packaging. 
  • Please do not return any goods prior to contacting our Customer Care department. They will provide you with a Return Merchandise Authorisation (RMA) and will arrange return pick-up of the goods. 
  • Once returned, we will fully refund or credit the amount you paid for the item(s) less the extra courier costs.

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International Access

This site may be accessed from countries other than Australia. This site may contain products or references to products that are not available outside of Australia. Any such references do not imply that such products will be made available outside Australia. If you access and use this site outside Australia you are responsible for complying with your local laws and regulations.

For our international visitors who missed this earlier, we do not currently ship international orders. You can contact us on +61 2 8003 4405 to enquire about a special order.

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Intellectual Property

We want you to make yourself right at home at Grand Cucina. Viewing “Content” (as defined below) for your own personal use is welcomed. Please note, however, that your use of the Site and its contents grants no rights to you in relation to any copyright, product designs, trademarks and all other intellectual property and material rights relating to the Content, including Grand Cucina Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. The use of any of our trademarks or service marks without our express written consent is strictly prohibited. 

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Content

"Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Grand Cucina tries to ensure that the information on this site is accurate and complete however we do not promise that the Site’s Content is accurate or error-free. We do not promise that the functional aspects of the Site will be error free or that the server that makes the Site available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

Opinions expressed on Grand Cucina are the personal opinions of the authors and do not reflect the views of Grand Cucina. By posting, with particular reference to our "Ask A Question" community feature (provided by TurnTo Networks), you agree to be solely responsible for the content of all information you contribute. By using our "Ask A Question" feature you may also be bound by TurnTo Networks' terms of use. You grant to Grand Cucina a right to use any content you provide for its own purposes including republication in any form or media. Answers and comments may be moderated and may take up to 72 hours to be displayed but Grand Cucina does not commit to checking all content and will not be liable for third-party posts. If you have a concern about any posts please

Grand Cucina reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libellous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public, information you consider confidential should not be posted to this site or to the "Ask A Question" community feature.

The personal opinions of the manufacturers, featured chefs and personalities and brands whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of Grand Cucina. We accept no responsibility for any such views expressed in any media.

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No Commercial Use

This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

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Your Activity

You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms, we may deny you access to this Site on a temporary or permanent basis.

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Third Party Sites

We may include hyperlinks on this Site to other websites or resources operated by parties other than Grand Cucina, including advertisers. Grand Cucina has not reviewed all of the sites linked to its website and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources. We do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

Grand Cucina may use third party tools to collect data about how users interact with our site. This allows us to see where our visitors behaviour on the Grand Cucina website and how we might be able to improve user experience. It may track users mouse clicks and scrolling actions on the Grand Cucina website. No payment information or credit card information is tracked or recorded. If you’d prefer that we not track your interactions you may opt out by using the following links: Inspect Opt-out: https://www.inspectlet.com/optout

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Limits on Our Liability

In no event shall Grand Cucina be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential, damages, or any damages whatsoever, even if Grand Cucina has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

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Indemnification

As a condition of use of this Website, you agree to indemnify, defend, and hold harmless Grand Cucina, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against any and all losses, expenses, damages and costs, including reasonable legal fees, resulting from your use of this Website, including any claims alleging facts that if true would constitute a violation of these terms or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Website using your account.

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Governing Law

The Terms together with all our policies and procedures will be governed by and construed in accordance to the relevant Australian law and the relevant courts of Australia will have exclusive jurisdiction.

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If for any reason you would like to discuss any of the Terms outlined here or to provide feedback, we’re a friendly bunch, give us a call on 1300 CUCINA.